Terms & Conditions

1. Booking & Reservation

• All bookings must be made at least 3 hours prior to the pickup time.
• Confirmation is subject to vehicle availability.

2. Waiting Time Policy

• Airport Pickup: Complimentary 2hours waiting time from the actual flight landing time.
• Hotel/Address Pickup: Complimentary 30 minutes waiting time from the scheduled pickup time.
• Additional waiting time will be charged periodically.

3. Reschedule Policy

• Reschedule requests must be made at least 12 hours before the pickup time.
• Rescheduling is free of charge if done at least 12 hours in advance, subject to vehicle availability.
• Reschedule requests made less than 12 hours before pickup may incur additional fees or be treated as a cancellation.

4. Cancellation & Refunds

• Full refund for cancellations made at least 24 hours before pickup.
• 50% refund for cancellations made between 12 to 24 hours before pickup.
• No refund for cancellations made less than 12 hours before pickup or no-show.

5. Passenger Conduct

• Smoking and alcohol consumption are strictly prohibited inside the vehicle.
• Any damage caused to the vehicle by passengers will be charged to the customer.

6. Luggage Policy

• Passengers must ensure the selected fleet can accommodate their luggage size and quantity.